20 July

LUCENT IN HEALTHCARE CONSULTING

Healthcare Consulting Services relate to Change Management, Organization, Governance and Strategy. LUCENT Consulting (“LUCENT”) helps hospitals and healthcare providers deploy strategies and improve organizational practices that deliver improvements in patient care and lower operating costs. From a Tanzania Healthcare Survey by LUCENT in 2019, hospital executives say their primary challenge is to manage the quality of patient care in an environment of escalating funding constraints. To add complexity to these challenges, they must address many organizational challenges related to changing team-based care models, an aging work force, culture change and aging infrastructure together with changing public healthcare policies.

“Needless to say, there are many firms that provide research and strategy consulting services, but few can deliver the value demonstrated in performing the scope of analysis, strategies, product evaluations and practical recommendation. Your commitment and ease of doing business with your firm ensured that we had a sound basis to address our most challenging business decisions” –CEO, Legacy Clinics.

LUCENT’s key hospitals / Healthcare Consulting Services: Research & Consulting

LUCENT provides hospitals and healthcare systems deep strategic and analytical expertise in healthcare to help clients address these challenges. Our experienced consulting experts have firsthand experience in challenges related to healthcare transformational initiatives.

Case studies:

LUCENT provides hospitals and healthcare systems deep strategic and analytical expertise in healthcare to help clients address these challenges. Our experienced consulting experts have firsthand experience in challenges related to healthcare transformational initiatives.

Peer hospital performance benchmarks linked to best in class organizations and best practices.

Increased visibility with monitoring tools and dashboard frameworks that allow hospital leadership teams to monitor, assess and deploy strategies against key benchmark performance indicators to engage administrative staff and medical teams that may include nurses, physicians, clinicians and specialists.

Optimization of change management and scope of practice

LUCENT has managed several assessments of anticipated staff impacts prior to moving to staff planning. Our best practice 10-point process include the following ladders:

  1. Select the patient population of focus
  2. Core care needs of patient population
  3. Identify patients needing extra support
  4. Review of funding benchmarks
  5. Directors review staffing needs in each unit
  6. Align core teams with patient needs
  7. Attrition and staffing cost management
  8. Layer additional support onto core teams
  9. Regularly reassess patient need for support
  10. Community anxiety management

Examples of our work are as listed below: -

  1. LUCENT helped improve the human, clinical and administrative performance of a hospital system consisting of 8 hospitals with a total of over 1,000 beds. We collected data on key indicators such as patient and staff satisfaction, wait times by department, quality of care with feedback from patients, staff, management and clinicians. We developed a team-based care model that redefined responsibilities of nursing, physicians and specialists in the continuum of care. The strategy helped the hospitals redesign roles of clinical staff and improved financial performance, lowered costs and increased patient and staff satisfaction.
  2. LUCENT supported the development of a patient care and risk management system that was deployed at over 10 hospitals in Tanzania. The strategy included a comprehensive review of risk associated with clinical procedures, departments, work flow across staff functions and organizational transformation opportunities. This multiyear engagement helped to develop specific long-term strategic goals for hospitals to improve patient care, manage data collection on near misses and helped to redesign the organizational structure to optimize patient care and improve team effectiveness. The program outcome was a care model that enhanced patient care and optimized the performance of specific hospital departments such as emergency and obstetrics.
  3. LUCENT helps hospitals deploy strategies and improve organizational practices that deliver improvements in patient care and lower operating costs. Hospital executives say their primary challenge is to manage the quality of patient care in an environment of escalating funding constraints. To add complexity to these challenges, they must address many organizational challenges related to changing team-based care models, an aging work force, culture change and aging infrastructure.
  4. LUCENT offers hospitals and healthcare systems deep strategic and analytical expertise in healthcare to help clients address these challenges. Our consultants have firsthand experience in challenges related to healthcare transformational initiatives.

LUCENT offers proven performance improvement models that deliver superior outcomes with targeted strategies: -

  1. Peer hospital performance benchmark linked to best in class organizations and best practices.
  2. Increased visibility with monitoring tools and dashboards frameworks that allow hospital leadership teams to monitor, assess and deploy strategies against key benchmark performance indicators engage administrative staff and medical teams that may include nurses, physicians and specialists and clinicians

Learn more about our services for healthcare providers:

Healthcare performance: The most significant challenge faced by healthcare today is controlling costs. When healthcare costs are managed effectively, hospitals and healthcare systems can deliver better care, address patient needs, engage clinical and administrative staff and lower costs. LUCENT helps clients by offering best practice models that have worked at other organizations in areas such as culture change, patient care, risk management and staff performance and process improvement. We deliver superior results by leveraging our ongoing conversations with over 100 healthcare administrators and front-line staff of healthcare systems and hospitals every year.

Change Management: Change requires best practices in organizational effectiveness and flexible leadership. CEO’s need to learn about how to leverage best practices for effective change within their organizations. Our change model is based on practices of Highly Reliable Organizations (HRO) in sectors with complex operations such as healthcare. These organizations follow proven methodologies because human errors can have potentially catastrophic consequences. The comprehensive approach integrates process and human dimensions of change.

Integrated Patient Care: Hospitals today struggle with patient care processes where patient traffic can be unpredictable and emergency management can be a significant challenge. Our work in the area of patient flow management has delivered significant improvements in staff satisfaction and patient care outcomes by providing the right care at the right time and place. Over the past 3 years, LUCENT has managed over 9 projects to increase patient care performance and change management of healthcare organizations.

Culture change: We help healthcare organizations identify deeper insights about patient expectations to deliver appropriate interventions that increase the probability of health outcomes. LUCENT has specialized expertise in appreciative inquiry, an approach to search for the best in people, their organizations, and the relevant business environment around them. In its broadest focus, it involves systematic discovery of what gives “life” to an organization’s eco-system when it is most alive, most effective, and most constructively capable in economic, business and strategic terms.

More inquiries regarding our healthcare consulting service spectrum can be obtaining by sending us a mail through inquiry@lucent.co.tz or call us on +255-687-688-711 or Chat with us on WhatsApp via +255-742-018-804.